Guiding Principles

The UIB Holdings (UK) Limited group consists of companies which are leading insurance/reinsurance brokers in their chosen fields of business, trading under the highly respected name of UIB. Our success rests on the  contributions of the directors, officers and employees of UIB companies around the world, who develop and implement plans and actions to achieve the goals set by the group from time to time. In doing so, UIB directors, officers, and employees are required at all times to respect international and national laws and observe the highest standards of integrity in the conduct of the Group’s businesses.

UIB Holdings (UK) Limited (UIBH) has adopted this statement of its Guiding Principles as an expression of the core values described above. All UIBH wholly-owned and majorityowned affiliates (referred to in the rest of this document individually, as well as collectively, as UIB) are encouraged to adopt it.


Ethical Behaviour
Each UIB company will comply with all laws, rules, and regulations applicable to its businesses.

Compliance with the Law
UIB seeks always to comply with the law in all places where it is present or transacts business. UIB has a zero tolerance policy towards:

  • corrupt behaviour of any kind;
  • bribery;
  • economic and financial crime of all kinds; and
  • fraud (including tax evasion)

in any shape or form, and in particular no one connected with UIB may offer or accept bribes, or be involved in, or facilitate, tax evasion.

Dealings with Regulators and Other Public Administration
UIB make full, fair, accurate, timely, and understandable disclosure in reports and documents filed with regulators and all other public authorities throughout the world, as well as in all other public communications.

Transparency of Information
UIB views transparency as an essential element of UIB’s relationship with stakeholders, and accordingly UIB is strongly committed to the production and retention of accurate and complete information.

Business Partners

Client Care
UIB’s first and foremost concern are its clients. Clients are the focus of everything that UIB does. The client’s interests always come first.

Client Relations and Service Quality
UIB responds to ever changing client needs and requirements with speed and care, and to that end UIB has drawn up a Client Service Charter (which is available on the UIBH web site) which sets out the minimum client service level to which UIB aspires.

Gifts and Entertainment
UIB base all commercial decisions exclusively on commercial criteria. UIB directors, officers, and employees providing or receiving third party gifts and entertainment when representing UIB are expected to exercise good judgement in each case, taking into account pertinent circumstances. All expenditure for gifts and entertainment provided by UIB must be promptly, fully, and fairly recorded in UIB’s books and records.

Conflicts of Interest
UIB’s directors, officers, and employees must avoid any actual or apparent conflict between their own personal interests and the interests of UIB. In each place that it is present UIB puts in place systems and controls to help avoid and deal with any conflict between the interests of UIB and any of its clients, and also as between the interests of multiple UIB clients should they conflict.

Anti-Money Laundering; Anti-Terrorist Financing; Sanctions
UIB complies with applicable national and international laws, rules and regulations to prevent and catch money laundering and to ensure that it is not involved in financing terrorism, and UIBL has processes in place to apply all sanctions rules that apply to UIBL (including when they are linked to deterring terrorist financing).

Antitrust (Competition)
UIB and their directors, officers, and employees must comply at all times with the antitrust and competition laws of each country or group of countries which are applicable to UIB’s businesses.

Data Protection
UIB and their directors, officers, and employees must observe all laws and regulations for the protection of client and personal data applicable to UIB’s businesses around the group.

Human Resources

Equal Employment Opportunity
UIB seeks to attract, develop and retain a diverse workforce by providing an inclusive and supportive working environment, and guarantees each UIB employee equal opportunities to develop without discrimination in all aspects of the employment relationship, including recruitment, hiring, work assignment, work-time allocation, working conditions, training, professional development, promotion, transfer, dismissal, wage and salary administration, and selection for training. UIB seeks at all times to treat employees fairly and consistently.

UIB has a policy of zero toleration of any kind of direct or indirect discrimination, including because of race or ethnic origin, gender, beliefs (including religion), politics, age or disability.

UIB prohibits all forms of harassment in any UIB workplace, including any form of harassment by or towards employees, clients, suppliers and visitors.

Modern Slavery
UIB has a zero tolerance towards modern slavery, and expects UIB employees, and those UIB deals with, to uphold UIB’s high values.

UIB is fully committed to ensuring that there is no modern slavery or human trafficking in its supply chains, and that everyone’s fundamental rights are respected.

Each UIB company respects the privacy of the individuals it deals with, in particular that of its employees (but also clients and others), and complies with all applicable privacy, confidentiality and data protection laws relating to the
protection of personal data.

Where an individual discovers information which he or she believes shows serious malpractice or wrongdoing within UIB, it is UIB’s policy that that information should be disclosed internally without fear of reprisal.

Alcohol and Drug Use
UIB does not permit alcohol to be consumed on UIB premises. The misuse of legitimate drugs, or the use, possession, distribution or sale of illicit or unprescribed controlled drugs on UIB business or premises, is strictly prohibited.

UIB strives at all times:

  • to provide all employees, and all others who visit UIB premises – including third parties who may work with UIB – with a secure work environment; and
  • to secure its assets from improper interference or use.

Holding Office
UIB restricts directors, officers and employees from holding office in non-affiliated, for-profit organisations, and prohibits any director, officer or employee from accepting any such office which would, or might, involve a conflict of interest with, or interfere with, the discharge of the director’s, officer’s or employee’s duties to UIB.

Office in a non-affiliated, for-profit organisation is therefore subject to review and approval by UIB management.

Company and Third Party Assets

UIB Assets
UIB requires its directors, officers, and employees to protect UIB’s tangible and intangible assets and use them efficiently to advance UIB’s interests.

Third Party Assets
UIB’s directors, officers, and employees are required to respect the ownership rights, and intellectual property rights, of third parties.

Bassem Kabban, Chairman and Group Chief Executive Officer
November 2019