​As a UAE Insurance Authority (“IA”) and Dubai Health Authority (“DHA”) regulated insurance broker, United Insurance Brokers LLC (“UIB”) prides itself on the quality of service and aftercare provided to its clients procuring any or all insurance offerings through us.

If, however, our clients have any queries or grievances in relation to their medical insurance(s), they are advised to direct these to UIB in the first instance to resolve such matters (please refer to the Procedure Charts below).

Complaints Against Insurer – Procedure Chart


Complaints Against UIB – Procedure Chart


​If UIB is unable to resolve any matter(s) pertaining to medical insurance, our clients are advised to contact the DHA via the Insurance Partner Relations Opinion Management System (“iPROMES”) which provides an opportunity for members to give feedback, complaints, suggestions or compliments to service providers as well as the DHA: http://ipromes.eclaimlink.ae.

For further any questions or queries, please do contact UIB at any time.


Ralph J. Kabban
Chief Executive Officer
Switchboard: +971 4 457 9777
Email: ralph@uibgulf.com

Nazish Khawaja
Head of Employee Benefits
Switchboard: +971 4 457 9777
Direct: +971 4 457 9718

Sheena Kotecha
Head of Operations
Switchboard: +971 4 457 9777
Direct: +971 4 457 9705

Tausif Patel
Account Manager – Employee Benefits
Switchboard: +971 4 457 9777
Direct: +971 4 457 9711

United Insurance Brokers (Dubai) LLC
Suite 1901, 014 Tower,
MarasiDrive, Business Bay,
Dubai U.A.E.

Mailing Address: PO Box 8832
Tel: +971 (0)4 457 9777
Fax: +971 (0)4 457 9700